AUTOMATED TENANT WORK ORDER MANAGEMENT
Today’s tough economy demands streamlined, automated end-to-end business processes to increase productivity, lower costs and enhance customer service. Real estate management companies are increasingly finding opportunities to realize these benefits by automating their Tenant Work Order Management process.
many Real Estate management companies, receipt, collection and
management of tenant work orders is an expensive process that
frustrates both tenant and real estate management company. Real estate
managers must often administer rules that differ by tenant regarding
scope of work, prioritization and escalation protocols, and service
level agreements. Additionally, work order requests from tenants are
typically submitted in different formats and media that are
disconnected from JD Edwards (i.e. phone, e-mail). Once tenants submit
their work order request, real estate management company staff must
perform manual activities to validate the work order request and enter
valid work orders in JD Edwards. In this traditional approach, Tenants
and Real Estate Management personnel have limited visibility into the
status of open work orders, and virtually no ability to report on work
order trends and other analytics.
Comprehensive, Automated Solution
Companies can drive down operating costs and strengthen tenant goodwill (and revenues) by implementing a web-based, PDA-enabled work order management and supply solution that is directly integrated with JD Edwards. Tenants enter work order requests through a web portal. These requests are automatically validated against business rules in JD Edwards. Commercial real estate management personnel review and prioritize requests, and initiate work orders through the portal. These work orders are automatically opened and tracked in JD Edwards with frequent data exchange between JD Edwards and the web portal to enable tracking and reporting by tenants, employees and service providers.
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