Overview

Today’s tough economy demands streamlined, automated end-to-end business processes to increase productivity, lower costs and enhance customer service.  Real estate management companies are increasingly finding opportunities to realize these benefits by automating their Tenant Work Order Management process. 

Traditional Approach

For many Real Estate management companies, receipt, collection and management of tenant work orders is an expensive process that frustrates both tenant and real estate management company.  Real estate managers must often administer rules that differ by tenant regarding scope of work, prioritization and escalation protocols, and service level agreements.  Additionally, work order requests from tenants are typically submitted in different formats and media that are disconnected from JD Edwards (i.e. phone, e-mail).  Once tenants submit their work order request, real estate management company staff must perform manual activities to validate the work order request and enter valid work orders in JD Edwards.  In this traditional approach, Tenants and Real Estate Management personnel have limited visibility into the status of open work orders, and virtually no ability to report on work order trends and other analytics.

Comprehensive, Automated Solution